Step 1. Call us at 720-482-8383.
Step 2. Let us determine if we can repair your PC remotely. If so, you will get a unique password.
Step 3. If you are a first time customer, we must take your credit card number before the diagnosis begins. Otherwise, you can pay us afterwards via check.
Step 4. Click on the last button on the left side of this window that says "START REMOTE SESSION" that allows us "one time access" to your computer.
Step 5. Put in the password and push ENTER
Step 6. Click on the Link in the middle of the screen that says "Start_Onsite_Remote_Access" This downloads and installs a very small program to your computer. Push OPEN or RUN when asked, not SAVE.
Step 7. You will see a Blue sign that says "Network Streaming" and three buttons. Push the top one that says "YES, Grant Full Control".
Step 8. Sit back. Relax. and Watch us fix your computer for you! We'll explain what we are doing as we go!
Step 9. When we finish, we will either print out a receipt on your printer or email you a receipt with what we did! We always appreciate prompt payment!
Step 10. The Remote Access Program which allows us control is 100% COMPLETELY removed from your computer. There is no way anyone can get into your computer with this program again including us.